italiano
english
français
deutsch
Faq
FAQ
Vacation in Jesolo
In the FAQ section, you will find the answer to all your doubts about your vacation and Jesolo. Interesting facts, hours, information: there's everything you need to start your trip relaxed and without worries!
1
General information about the hotel (location, stars, seasonality, etc.).
1.1. In what city or region is your hotel located?
A: The hotel is located in Jesolo, in a quiet area surrounded by the pine forest.
1.2. How many stars does the hotel have?
A: The hotel is a 4-star superior hotel.
1.3. Is the hotel open all year round or only in certain seasons?
A: The hotel is only open from May to September.
1.4. What are the opening and closing dates of the hotel?
A: This year, the hotel will open on May 10 and close on September 22.
1.5. What languages are spoken by the staff of the hotel?
A: The staff of the hotel speaks Italian, German, French and English, and will be happy to help guests in any of these languages.
1.6. Does the hotel have a private parking lot?
A: Yes, the hotel has free private parking for guests who book directly with us, by phone, email or through our website.
1.7. Is the hotel located near a train station or airport?
A: The San Donà di Piave train station is 20 minutes away from the hotel, and the Venice Marco Polo airport is 40 minutes away.
1.8. What are the check-in and check-out times?
A: Check-in is from 3 p.m., and check-out is by 10:30 a.m.
1.9. Does the hotel accept credit card payments or only in cash?
A: The hotel accepts both credit card and cash payments, with a limit of €5,000.00 in cash in accordance with the Italian law, and with the satispay app.
1.10. Does the hotel require a deposit at the time of booking?
A: Yes, a deposit of 30% of the total amount is required at the time of booking.
1.11 Does the hotel accept pets?
A: Yes, pets are allowed at the hotel upon confirmation of availability by the property.
1.12 Does the hotel have a 24-hour front desk?
A: Yes, the front desk is open 24 hours a day and will be at your disposal for any needs.
1.13 What are the rules on the minimum age to book?
A: You must be at least 18 years old to make a reservation.
1.14 Does the hotel have a shuttle service for transfers from airports or train stations?
A: No, we do not have a shuttle service, but we can arrange for a taxi for you.
1.15. Does the hotel offer babysitting services?
A: Yes, we offer a babysitting service upon reservation and for a fee.
1.16 Which measures does the hotel take to ensure the safety of its guests?
A: The hotel takes measures to ensure the safety of guests, such as using face masks, following distancing guidelines, adhering to HACCP standards, having fire alarms, first aid training and an AED (defibrillator).
1.17 What are the entertainment activities organized by the hotel?
A: The hotel organizes entertainment activities such as children's entertainment 6 days a week. There are also live music events, aperitifs in the garden and tea-time during the week. Plus, watermelon is served on the beach or in the garden.
1.18. Does the hotel offer a shuttle service to and from the beach?
A: There is no need for a shuttle service to the beach, as the hotel is right in front of the sea.
1.19. Does the hotel have a safe in the rooms?
A: Yes, the rooms have a safe.
1.20. What is the guest privacy policy?
A: The hotel complies with the current privacy regulations, and staff are not authorized to provide information about guests and their presence and stay at the hotel unless they have given their consent.
1.21. Does the hotel have a garden or park?
A: Yes, the hotel has a large garden with pine trees.
1.22. Does the hotel have a reservation service for excursions or guided tours?
A: Yes, the hotel offers a reservation service for guided bike tours.
1.23. Does the hotel have free Wi-Fi?
A: Yes, there is free Wi-Fi throughout the hotel, from the rooms to the beach.
1.24. What steps has the hotel taken to reduce its environmental impact?
A: The hotel takes measures to reduce its environmental impact, such as phasing out individual portions at breakfasts, replacing single-use toiletries in rooms, using window sensors, separating waste, using LED lamps throughout the hotel, having a laundry room inside the hotel, and using electricity all from renewable sources (solar energy).
1.25. Is the hotel accessible to people with disabilities?
A: Unfortunately, the hotel still has some architectural barriers that limit accessibility.
2
Services available in the hotel (restaurant, garden, swimming pools, fitness, sports, sauna, etc.).
2.1. What services are included in the price of the room?
A: The price of the room includes Wi-Fi, umbrella on the beach (excluding the first row), breakfast, bike rental, use of the swimming pool, sauna upon request, fitness room, a room to get changed and take a shower when arriving and departing outside check-in and check-out times, daily cleaning, and tidying up in the afternoon.
2.2. What services are included in the price of full board?
A: In addition to the services included in the price for the room (umbrella on the beach (excluding the first row), breakfast, bikes, swimming pool, sauna, fitness room, a room to get changed and take a shower when arriving and departing outside check-in and check-out times, daily cleaning, and tidying up in the afternoon), buffet lunch and dinner served at the table are included in the price for full board.
2.3. Are beverages included?
A: Beverages are excluded from the price of the room and full board. They have to be paid for separately and they will be charged to the bill of the guest.
2.4. Does the hotel offer full board or only half board?
A: The hotel offers full board. Half board is not available.
2.5. Does the hotel have a swimming pool?
Yes, the hotel has both a pool for adults and one for children.
2.6. What are the opening hours of the swimming pool?
The pool is open from 8 a.m. to 1 p.m. and from 3:30 p.m. to 7:30 p.m.
2.7. What are the rules on the minimum age to enter the pool or sauna?
A: To enter the sauna, you must be at least 18 years old. For the pool, minors must be under the supervision of a parent.
2.8. Does the hotel provide towels for the pool?
Yes, the first towel is provided free of charge. Then a fee of €4.00 is charged each time the towel is changed.
2.9. What dining options are available at the hotel?
The hotel offers buffet breakfast, buffet lunch, and dinner served at the table; dinner on the beach is also available upon reservation and for an additional fee.
2.10. Is the restaurant at the hotel open to the public or only to hotel guests?
The restaurant is also open to the public.
2.11 What are the opening hours of the restaurant?
Breakfast is served from 8 a.m. to 10 a.m., lunch from 1 p.m. to 2 p.m., and dinner from 7:30 p.m. to 8:30 p.m.
2.12 Does the hotel restaurant serve local or international dishes?
The restaurant offers both, but with a majority of traditional Italian dishes.
2.13. Does the restaurant of the hotel overlook the pool or the beach?
The restaurant is located in the garden. It offers a view of the pool on one side. On the other side, in the distance, you can see the beach.
2.14. Does the hotel have an indoor or outdoor bar?
The hotel has both an indoor and an outdoor bar. The latter is called Nuàns.
2.15. What are the opening hours of the bar?
The outdoor bar, Nuàns, is open from 10 a.m. to 6:30 p.m., while the indoor bar is open until 11 p.m.
2.16. Does the hotel garden have deck chairs or sunbeds to sunbathe?
The park of the hotel (our facility lies on a 4,500-square-meter plot of land) has teak sunbeds to sunbathe.
2.17. What are the sports activities offered by the hotel?
The hotel offers a tennis court, two swimming pools (one for adults and one for children), a ping-pong table, Nordic walking poles, bicycles and e-bikes, and the possibility of booking guided bike tours, even renting bikes from an outside bike rental company.
2.18. Does the hotel offer a bicycle or e-bike rental service?
A: Yes, we offer the option to rent both bicycles and e-bikes to explore the surrounding area; we also have children's bikes and electric cargo bikes available for families who want to explore the area together.
2.19. What are the rates for the bike or e-bike rental service offered by the hotel?
Bikes are included in your stay, and e-bikes are available at a cost of € 3.00 per hour. Children's bikes and cargo bikes are included in your stay, so you can use them for free during your stay.
2.20. Does the hotel offer the option to rent kids' bikes?
R: Yes, the hotel offers the option to rent kids' bikes.
2.21. How do I book bicycles or e-bikes available for rent from the hotel?
A: Advance reservation is not required to rent bicycles or e-bikes. You can simply request them at the front desk during your stay.
2.22. Does the hotel offer fitness or yoga classes?
A: Yes, the hotel offers fitness and yoga classes upon reservation.
2.23. How much does it cost to play on the tennis court at the hotel?
A: The tennis court costs €15.00 per hour. Reservation is required.
2.24. Does the hotel offer tennis lessons?
A: Yes, upon request far enough in advance, we can book a tennis instructor for lessons.
2.25. Does the hotel have a fitness room?
A: Yes, the hotel has a 24-hour fitness room. You only need to request the key at the front desk.
2.26. Does the hotel fitness room have cardio equipment or free weights?
A: The fitness room is equipped with dumbbells up to 14 kg, an exercise bike and a cable machine.
2.27. Does the hotel have a Finnish or infrared sauna?
A: The hotel has a Finnish sauna.
2.28. What are the opening hours of the sauna?
A: The sauna is open upon request with 30 minutes' notice to warm it up.
2.29. Does the hotel require advance notice for access to the fitness room or wellness area?
A: We ask a minimum of 30 minutes' notice for access to the sauna. This will allow us to turn it on and heat it up. For the fitness room, simply request the key at the front desk.
2.30. Does the hotel offer beauty treatments or massages?
R: Yes, upon request far enough in advance, we can book the services of a massage therapist.
2.31. Does the hotel offer room service?
A: Yes, the hotel offers room service for breakfast, lunch and dinner for an additional fee of €10.00 and €3.00 for drinks from the bar.
2.32. Does the hotel offer a parking service?
A: Parking at the hotel costs €5.00 per day, but is free of charge for guests who book directly with us.
2.33. Does the hotel have a laundry or ironing service?
A: Yes, the hotel has laundry and ironing facilities in the hotel. A dry cleaning external service is also available.
2.34. Does the hotel offer services for guests with food allergies?
A: Yes, the hotel has services for guests with food allergies. Just inform us of the type of allergy and we will do our best to meet the needs of our guests.
2.35. Does the hotel offer health care or first aid services?
A: No, the hotel does not offer health care or first aid services, but our staff is trained in first aid and we are equipped with a defibrillator (AED).
2.36. Does the hotel have a children's area or recreational children's activities?
A: Yes, the hotel has a children's area in the garden, a dedicated gazebo on the beach, and a playroom called Herod's Lair inside the hotel.
2.37. Does the hotel offer babysitting or childcare services?
A: Yes, we offer baby-sitting service upon reservation to ensure maximum convenience for families.
2.38. Does the hotel offer booking services for excursions or guided tours?
A: Yes, the hotel offers booking services for guided bike tours on the main routes in and around Jesolo, all the way to Pellestrina and Treviso.
2.39. Does the hotel offer dog-sitting or pet care service?
A: Unfortunately, we do not offer dog-sitting or pet care services.
3
Room information (types, availability, services included, etc.)
3.1. What types of rooms are available at the hotel?
A: We have five types of rooms: the single, comfort (double), beachfront (double), superior (triple) and deluxe (double).
3.2. What is the size of the rooms?
A: Single rooms have a size of about 12 square meters, while comfort and seafront rooms have a size of about 20 square meters. Superior rooms range from 22 to 26 square meters, while deluxe rooms range from 32 to 40 square meters.
3.3. What services are included in the price of the room?
A: The price of the room includes Wi-Fi, umbrella on the beach (excluding the first row), breakfast, bike rental, use of the swimming pool, sauna upon request, fitness room, a room to get changed and take a shower when arriving and departing outside check-in and check-out times, daily cleaning, and tidying up in the afternoon.
3.4. Do the rooms of the hotel have a balcony or terrace?
A: All of our rooms have a terrace.
3.5. Does the hotel offer beachfront rooms or rooms with a sea view?
A: Yes, the hotel offers beachfront rooms and almost all of the others have a view of the sea.
3.6. Do the rooms of the hotel have a sea view or a garden view?
A: Most of our rooms have a side view of the sea, while four rooms have a front view of the sea. Our garden is located between the hotel and the sea.
3.7. Are the rooms of the hotel equipped with air conditioning?
A: All our rooms are air-conditioned to ensure maximum comfort for our guests.
3.8. Are the hotel rooms equipped with mini-fridges or minibars?
All our rooms are equipped with minibars, to avoid waste, it will only be restocked if requested by the guest at the time of booking.
3.9. Are the hotel rooms equipped with a safe?
A: All our rooms are equipped with a safe to ensure the safety of your valuables.
3.10. Are the hotel rooms equipped with roller shutters or blackout curtains?
A: All of our rooms are equipped with roller shutters or wooden shutters to ensure you have maximum privacy and complete blackout.
3.11. What types of beds are available in the rooms (single, double, bunk, etc.)?
A: Our rooms have single and double beds to meet your needs
3.12 Are the hotel rooms equipped with king-size or queen-size beds?
A: Most of our rooms have queen-size beds and some of them feature king-size beds, in order to meet all your needs.
3.13. Can hotel rooms accommodate extra guests or extra beds?
A: Yes, upon request and depending on availability, we can provide additional beds to accommodate extra guests.
3.14. Does the hotel offer connecting rooms or rooms suitable for large families?
A: Yes, we offer double rooms connected with double rooms, double rooms connected with single rooms, and a superior room connected with a deluxe room to comfortably accommodate 6 to 8 people.
3.15. What are the rules about the minimum age to access the hotel rooms?
A: According to the law, children under the age of 18 cannot stay alone and must be accompanied by an adult.
3.16. When are the rooms cleaned?
A: Rooms are cleaned from 9 a.m. to 3 p.m. and tidied up from 5 p.m. to 7 p.m.
3.17. Do the hotel rooms have a shower or bathtub?
A: Most of our rooms have showers, but we also have two rooms with bathtubs.
3.18. Are the hotel rooms equipped with doors with electronic lock?
A: No, our rooms are equipped with high security mechanical door lock.
3.19. Does the hotel offer rooms with views of the pool?
A: Yes, our beachfront rooms offer a view of the pool.
3.20. Are the hotel rooms equipped with awnings?
A: The rooms on the west side are equipped with awnings to provide you with maximum protection from the sun in the afternoon.
4
Bookings and payments (methods, cancellation policy, deposit, etc.).
4.1. What information is needed to book?
A: In order to book, we need the guest's first and last name, the dates of your stay, the number of people, and the board basis of your choice. Furthermore, if you have any special requests or needs, we are happy to listen and fulfill them.
4.2. What are the opening hours of the front desk during which I can book?
A: Our front desk is open from 8:00 a.m. to 10:00 p.m.
4.3. Does the hotel require a credit card to guarantee the booking?
A: To guarantee the booking, we require a payment of a deposit of the 30% of the total amount of your stay, which can be paid by credit card, bank transfer or via the satispay app.
4.4. How is the booking confirmed?
A: The booking is confirmed by email or through a link on the mini-site of the offer. Then, we send the guest directions to pay the deposit of 30%. Finally, we send a confirmation email to the guest to confirm the successful booking.
4.5. Does the hotel send an email or SMS to confirm the booking?
A: We send a booking confirmation by email.
4.6. Does the hotel require an ID card at check-in?
A: Yes, in compliance with the law we require ID cards of all guests, adults and children, at the time of check-in.
4.7. What are the hotel's policies regarding last-minute changes?
A: Depending on availability, we always try to meet the requests of our guests as far as last-minute changes are concerned.
4.8. What are the hotel's policies regarding last-minute cancellations?
A: If you cancel the reservation less than 30 days before the stay, we keep the deposit. However, if the guest has chosen the prepaid insured rate, we refund the full amount.
4.9. Does the hotel offer discounts for bookings made through the website of the hotel?
A: The rates on our website are the best you can find online. If you find any websites with better rates, please let us know and we will modify our prices accordingly.
4.10. Does the hotel require a security deposit upon check-in?
A: No, the full payment of the stay is required at the time of check-in.
4.11 What are the methods for the payment of the bill?
A: You can pay your bill in cash up to the legal limit, or by credit/debit card or satispay.
5
Transportation and connections to the airport or other locations (shuttles, taxis, car rentals, etc.).
5.1. What are the modes of transportation to reach the hotel from the airport?
A: We have several transportation options to reach the hotel from the airport, including taxi/car hire with driver and bus.
5.2. Does the hotel offer a transfer service from the airport?
A: Yes, depending on the periods and active offers we only offer the transfer service for stays of at least one week.
5.3. What are the rates for the transfer service from the airport offered by the hotel?
A: If transfer is offered by the hotel, it is included in the price of your stay. Otherwise, the cost of the Taxi service to or from the Venice airport is € 100.00.
5.4. How can I book the transfer service from the airport offered by the hotel?
A: If the transfer is offered by the hotel, please request it when you confirm your stay and inform us of your flight times. Otherwise, we will be happy to help you book the Taxi if you provide us with your flight times.
5.5. What are the other transportation options to reach the hotel from the airport?
A: Alternatively, you can take the bus from the airport to the Jesolo central station and then another bus all the way to stop 70 on the urban line number 2 in the direction of Cortellazzo. However, there is no railway line that goes to the Venice airport.
5.6. What are the rates for the car or scooter rental service offered by the hotel?
A: Since we do not offer this service directly, we cannot provide accurate information on rates. We encourage you to contact the rental company directly.
5.7. Does the hotel offer a shuttle service to nearby locations?
A: No, we do not offer a shuttle service to nearby locations. However, we can book a Taxi/car hire with driver service for our guests.
5.8. What are the other transportation options to get to the nearby locations?
A: To travel to nearby locations, you can use ATVO buses or Taxis, which are available in the area, or you can opt for the NCC (Car hire with driver) service, which offers a convenient alternative to reach places in the surrounding area.
6
Tips to enjoy a pleasant vacation (clothing, accessories, documents, currency, etc.)
6.1. What are the essential items to pack for a beach vacation?
A: For a beach vacation, bring summer clothes, wide brim hats, UV-protection sunglasses, swimsuits, towels, high SPF sunscreen and sandals or beach shoes.
6.2. How can I protect my skin from the sun while on vacation?
A: To protect your skin from the sun, regularly use sunscreen with a high SPF, wear protective clothing such as wide brim hats and sunglasses, and try to avoid direct sun exposure during the hottest hours of the day.
6.3. What are the best clothes to wear to protect myself from the sun and stay cool during the day?
A: Wear light-colored, breathable summer clothing, preferably made of natural fabrics such as cotton or linen, that will protect you from the sun and keep you cool.
6.4 What medical services are available locally and how can I access them in case of emergency?
A: Learn about hospitals, clinics or emergency medical services near your destination and keep a list of local emergency numbers with you at all times.
6.5. Are there any tips to avoid heat stroke during summer days?
A: Wear summer clothes, drink plenty of water, seek shelter in the shade during the hottest hours, and avoid excessive physical activity in the sun.
6.6. How can I protect my children from sunburn and heat stroke?
A: Apply sunscreen to your children regularly, dress them with protective clothing and wide-brim hats, and make sure they drink plenty of water to stay hydrated.
6.7 What are the warning signs to watch out for to prevent overexertion or sunstroke?
A: Warning signs of overexertion or sunstroke include excessive thirst, skin redness, a feeling of weakness and dizziness. In case of such symptoms, seek a cool place and hydrate immediately.
6.8. What are the tips for maintaining proper hydration during hot days?
A: Drink water regularly throughout the day, avoid drinking too much alcohol or caffeinated drinks, and complement your hydration with fresh fruits and water-rich vegetables.